Hasn't been smooth so far
I love the idea if this service, but it hasn't been completely smooth booking courtesy blocks for my wedding. My contact was told that I didn't want to be on the hook for any costs, so I only was interested in courtesy blocks. I got a contract from one hotel which asked for a credit card number and had language that said I would be responsible for unused bookings under a certain percentage. When I questioned my contact, she advised me to go ahead and sign, but when I questioned her again, she contacted the hotel and confirmed that I would have had to pay for unused rooms. Just be sure to read your contractsbbefore signing! Now I have booked additional rooms with a second hotel, and she sent me the final contract for the first hotel and copied the wrong hotel's salesperson, so I'm just waiting to get the final contract and to get the group discount code for the second hotel. I still like the convenience of doing everything online, but I could have had this wrapped up by now if I had called directly.