DO NOT do business with this company
DO NOT do business with this company! It was a nightmare experience for me from beginning to end. Jan. 2026 I ordered around 8 pairs of frames from this company and waited two weeks with no shipment. I tried calling them; their phone goes straight to a message saying they do not answer calls, and customers must use their chat option on their website or email customer service. I did both of these things numerous times for a few weeks. Finally, desperate, I went to their Facebook page and posted that I needed help. Within hours after that post, I got a message. Apparently, one pair of the frames was on backorder, which was holding up the entire order. So, after one month, I finally got all but one pair shipped to me. The customer service rep. emailed me to just hold onto them and return the ones I didn't want when the last one came to me-@ 2 months after my order. When I went to ship them back, they offered me one return label. I didn't trust shipping $750 worth of frames across the country via USPS ground, with only $100 of insurance built into the label they provided (which I paid for), which the post office said was not sufficient for the weight of my items. I spent $31 to mail it via Priority Mail with $750 insurance. Well, I'll be dambed, but guess what? Discount Frames Outlet claimed they never received the priority-shipped box. It was signed for! I had to file a dispute with American Express and spend hours on the phone with various post offices to chase down the box. In the end, the post office insists they shipped it to the right location and won't honor my insurance. American Express wins the day by immediately crediting the amount back to my card. Guess what? The day after I initiated an AmEx dispute, the DFO customer service rep emailed me that she was "going" to credit me back as a courtesy before I filed the dispute. I call bull shit. DO NOT do business with this company. Almost non-existent customer service. I'm happy to pay full price locally rather than deal with their terrible customer service. The only reason I even ordered from them to begin with is that my local eye Dr. was having delays restocking his frames in Jan. This company needs far more customer service reps. to better communicate with customers.