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Phyllida Porter

美国

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BLACK+DECKER

Very disappointed

Re: B & W TO321555D or TO321555; sSi nced this was a gift, I'm stuck with it,but the improvements I'd make before I put it on the mark,et would have been easy. Who reccommended 6pt type (possibly 4 pt) when 14 pt is the smallest font most people can read with the naked eye. Even 10 pt would have been an improvement. How am I supposed to know where a dial is at when the pointer is virtually the same color as its background? I had to call to find the crumb tray: the agent was super and I told him how much I've depended on and liked B & W over the years. Not any more. Your user manual is a disaster: I couldn't read the numbers on your picture of the dials with a high-powered magnifying glass -- I finally got out my jeweler's loupe. Does that tell you any thing? Air fry instructions were confusing, particu;ary when it comes to using the timer: same for using the oven. I designd checklists and training manuals for Air Force munition personnel and pilots. If my checklists/manuals had been like yours I would have been fired. Once I get through designing a paste on to make your dials readable, I might get to like the oven. Right now, I wish I could turn it over to Good Will with a warning note. But, I can't. Pleasee take a look at the customer when you put out another one: and--PLEASE--make everything readable wihout classes or a loupe. You9 have a truly grteat reputation but, from now on, I'll ask for another brand. Phyllida Porter .

2024-11-27