Bait and Switch/ Fraudulent Company w/Scam Policies
Ordered two large items, FedEx delivered them to the who knows where. As this was my first purchase from them, I purchased their membership and paid for purchase protection. The purchase protection, per their website states verbatim "guarantees you an expedited reship or refund should something happen to your package en route to you." On contacting them they stated I will have to wait at least two weeks for a resolution as the shipping company stated the item was delivered. The tracking shows pictures of a house that is not mine, and if needed, I have cameras showing no one delivering packages. They refused to honor the "protection" I opted to pay for, and were extremely short and rude when I inquired about it. They could have at least offered to refund my $3 optional charge while I'm stuck waiting for resolution. Stay away from this company. They'll steal your money and be rude about it to boot. *** Update. Worthless scam company. Per Sportsman's Guide, FedEx "says it was delivered" and they refuse to do anything about it, or pursue a claim (and as they are the shipper, I am unable to pursue a calm with FedEx on my own). Again, I have documentation, photo, and video evidence my package never arrived, and per FedEx website, shows my package delivered to a different house. Avoid this company at all cost unless you like your money stolen.