Western style customer service with eastern style technology!
I bought 2 keyboards and chose the prepaid taxes and duties option. I didn't know what to expect but everything was as promised. The packages were processed on arrival in the EU and all the paperwork was handled transparently. Absolutely painless transaction. Unfortunately one of my keyboards was lost during initial shipping from Asia. When I contacted Mechkeys they told me it's possibly due to shipping load at the end of December and that they would check it. Sure enough, a week went by and Mechkeys shipped a replacement! The shipping and tracking system which Mechkeys uses is the best I have seen, even better than 17track. You know where your package is at all times and even the last-mile tracking number (in the customer's country) is shown. It was very helpful during the wait to receive my keyboards. Helen @ Mechkeys provided great customer service. This is an honest business that cares about the customer. 100% trustworthy! Many thanks!