Broken out of the box.
Broken out of the box. I purchased a Nanoleaf Shapes Hexagon start package with 9 lamps and the the controller did not function out of the box. Their support helped me with a replacement from their european online store, but lacked to inform me that the where in back order and could not be shipped within the next 3-5 weeks! So now I have useless lamps that can't do anything except a small amount of white light. I tried to get in touch with their support once again to get a confirmation of the delivery time, but 3 days in the have not responded yet. I am really disappointed that they have so bad quality control in the factory that they ship out faulty components to their customers.