Doesn't offer 24x7x365 support as claimed, a dishonest company
This company claims to offer 24x7x365 support, however they do not. If you want to transfer a domain in to the company, they will only process it from 9am until 5pm Monday to Friday. As any decent web host will tell you, this is unacceptable. Any decent web host would be able to process these requests at any time, so that professional companies can minimise downtime for emails and websites. Exabytes is clearly not a professional company. Their support staff in general are not proactive, they ask stupid questions "what is the domain sir" when they could have simply looked at my account (there is only 1 domain on the account). Replies are short or copy and paste. I imagine the staff are outsourced. I have left this review here as Exabytes ask for reviews on their website but then censor the reviews and only publish 4 or 5 star feedback. This is most dishonest. I would be wary of using them, as this behaviour is being discovered a few days in to my contract with them, so I imagine there will be far more problems uncovered - I will try to update this review as and when these occur. UPDATE AFTER 3 MONTHS AS CUSTOMER After 3 months of using Exabytes, I have removed another star. The company support is truly useless - be it live chat or support ticket - none of the "technical support staff" seem to know about anything technical aspects or how to give support. There is often downtime on the servers - possibly because they have jammed so many sites on to the servers or poor maintenance at their data server. UPDATE AFTER 6 MONTHS: Downtime still occurring. I would say uptime is around 95%, which is below their own SLA, but they offer almost zero compensation or rectification of this matter. I would strongly advise you NOT to host with this company. Even though your site may be slightly slower for MY/SG customers, I would strongly advise you to host with a UK or USA company. Definitely not Exabytes.