AVOID THIS SELLER AT ALL COSTS
If I could give less than one star I would. I ordered a personalised sun hat for my grandaughter, the pic on the ad was so cute. But when it came the lettering of her name wasn’t all the same size. The Hall was ok but when it came to the letters ‘e and y they were noticeably smaller and looked stupid. There is also a little flower on the hat, which if it had been attached higher then the lettering could have been all the same. I have spent a lot of time on emails to them, first 2 were ignored then I said I’d get a chargeback through my bank, I got an answer of they’d give me 25% back and I could keep the hat or gift it on !!!!!! Another email back saying no thank you, then another offer of 30% refund came with the same story of keep hat and gift it. Another email saying no thank you, another email saying 50% refund, I said no thank you and as asked enclosed a photo again and the QR code from the bag. Jeez, another one came back stating that the upper and lower case letters can’t be the same size, omg do they not read emails properly, as that wasn’t what I was asking, plus they said with shipping cost, labour, etc that’s all they can refund. Well I paid for delivery and I said they probably pay their workers a pittance. I only wish I’d checked trust pilot before I ordered this item. Anyway I’ve asked for full refund again or I’ll go to my bank and see if I can get a charge back. I wish I could post a picture of the hat on here.