DBS needs to understand the fundamentals of customer service
Being the largest bank in Singapore, there has to be some minimum expectations in customer service standards. Are the management interested to upskill their staff and create a holistic learning and supportive culture to service their customer better? Unfortunately not... my 2nd experience with the bank in 2 years ended up in another disappointment. Luckily, i was smart enough to pull out my savings from this bank many years ago.