Avoid This Company
I have used IP Vanish for a couple of years and to be completely fair, I should start by saying that from a technical perspective, the service I have received has been good. Sadly, the same cannot be said for the customer service… I signed up for the service around two years ago and paid up front for two years. When you join, it seems that flag on your account is automatically set to auto renew at the end of the pre-paid period at a price to be determined at the time. I did not want this so having signed up, I immediately switched off the auto renewal on my account. Fast forward two years and bang £95.99 has been taken from my bank by IP Vanish. Surprised at this, I logged on the my account which still CLEARLY shows my account auto renew set to off. It seems that this is irrelevant – they simply take money from your bank account regardless of this. I immediately wrote to customer services at IP Vanish to query the point. Their response? Absolutely nothing – they simply ignore you. Based on my experience – my advice is to avoid this company.