UOB's customer service response time is extremely slow…
UOB's customer service response time is very very poor. I emailed them on the 1st November and although their automated response advised that they would reply within 3-5 business days, I only received a first reply by email on 13th November apologising for the delayed response and asking if my enquiry had been resolved! Of course my enquiry had not been resolved by then as nobody at UOB had responded to it hitherto, so I await with interest to see how long it takes for the next email to arrive from UOB! I suppose that relatively little banking competion in Singapore results in financial instutions not having to try too hard to deliver good, or even excellent, customer service....