No product delivered, no communication and took 18 days to get a refund
I ordered a Luba 2 on the 20th April with an expected delivery date at the end of April. They did not meeting the expected time and so I requested for a refund. They agreed to the refund on the 1st May and said they would process it on the same day. After a week passed with no refund so I tried to get hold of them. No way to speak to anyone helpful or the authority to issue the refund. They didn't reply to emails either so I had to open up a case with PayPal in the end. After 18 days from th day they said they would issue me the refund, PayPal issued a refund with the case closed in my favour. I watched lots of reviews and saved up a year to buy this robot mower in hope and justification that it would save me time. All it had me doing with no product received and spent almost a month trying to get my £2.4k back. What a terribly run company, I have never ever in my life experienced such a difficult experience. And we are talking a product that costs thousands, not a few hundred pounds. The reviews about the product looks great but then they get this trustpilot score 4 stars, I'll be steering very clear of this company. I'm very lucky I paid with PayPal or i don't think there would have been any way to get them to issue the refund. Everyone, please pay with a relevant credit card and/PayPal so you have the protection, to avoid yourselves having a similar experience like I did.