Delivery takes EXTREMELY long !!!
I don't know what to say, but I am really disappointed. This is my second time I've ordered from DJI Online store. The first time I received my parcel in 2 days!! They gained my trust, so this time I've ordered again. It's been 2 weeks and still no delivery. I received a shipping confirmation from DHL and that's been 5 days ago. Tracking information states that the parcel still in China. I contacted chat support for the third time and all they are saying, that: "please be advised that the shipping usually takes 9-16 working days". But when I tried (just to check) to "order" another one like this, it sates it take 5-7 working days!! Everywhere across the country third party retailers already got this in stock, but my parcel is still wondering around somewhere. I red so many negative reviews and now I am scared for my money. I was thinking to buy an after care plan for my item, but after reading what people went through to send it back, I'm worried even more. Some says, to send the faulty item and receive it back repaired will take months!! if I bought it from a third party retailers with the care plan, it would take a few minutes to just take it to the store and exchange it or get a refund!! This is the last time I ever going to order anything directly from DJI. I will never go through this stress again. If you want something fast, don't ever place an order from this website!! Also, I was thinking to just buy another one like this from my local store and send online order back when it arrives, they told me that I have to pay all the relevant shipping costs myself to China!!! That's insane! As I seen another review, where the customer did send something back within 14 days of receiving it and never received any refund for months, I am stuck now and questioning whether I should do it! And shipping costs to China won't be cheap, so I feel like I've lost the money already :(