Horrible app and Customer Service
Horrible app and customer service, they lock you out after 2 no shows/late cancellations which is very harsh, especially for people who may have unpredictable work commitments. Since that is their policy, you'd think there would be some type of leniency now and again, but their customer service is appalling. In one instance, there was an issue with the app that didn't allow me to check in before or after my class so it was incorrectly marked as a no show. I contacted customer support right away to get them to rectify it but they were not able to see the no show at the time, so they told me to contact them again at a later time. When I did, the person I spoke to (Daniela), refused to reverse the no show, accused me of lying and said based on my history, she can't reverse it and told me I had to pay extra to remove the block. The app was down this morning for hours so clearly there are bugs with the app but they refuse to take any responsibility or care for their customers. I would not continue with this app if I had another choice - the hassle to deal with the app, policies and support staff is not worth any money you might save. Edit: spoke to another customer care person (Palmoa) and she helped me revert it right away. I don't know why only certain agents are helpful, I've wasted so much time on numerous occasions with staff that refuse to help.