Dont Trust them unless you want to be ripped off
This is a hard review. Zopim is stable and I doubt anyone can disagree... But this is where the story ends unless you’re a company with big pockets Im a small company with very limited funds. I approached zopim and queried certain feature that seemed…..well strange in many situations. My chats should only be visible to me and my employees should only be able to see their own with me seeing all This wasn’t an option but I was assured it was coming soon and this is where Zopim / Zen Chat have failed miserably. Its now arrived… woohooooo but only to people who can afford £50 per user per month. That would double my costs. I should point out I’m a non-profit charity, I help people I don’t sell. Zendesk clearly don’t care and clearly will tell you anything to sign you up…. Useless Company