POOR DELIVERY. INADEQUATE CUSTOMER SERVICE
I placed an order for delivery today and received SMS updates throughout the process. However, despite these updates, no one arrived at my doorstep to inform me that my perishable and nonperishable groceries were being delivered. After the delivery person had left, I received a text message confirming the delivery. Upon rushing outside, I was dismayed to find that the person had not delivered half of my order, which amounted to 98% of my perishable items. This is unacceptable service. Groceries should not be delivered and left without informing the customer of their presence outside, especially during the hot summer months in the Southeastern United States. When I attempted to contact customer service, I was met with an automated response system that only offered me a refund for the missing items. While I appreciate the refund, I would have been happier to just have the missing items. Additionally, once the refund was processed, the link to add them directly from my purchase to another cart to reorder them was deleted. In order to add the missing items to a new cart, I had to take an inordinate amount of time scrolling back and forth from one webpage to another to reorder the missing items.