Extremely disappointing experience with…
Extremely disappointing experience with IGP – completely unreliable for time-sensitive Rakhi orders I placed two Rakhi orders with IGP for my brothers and bhabhis in Dubai, and unfortunately, both orders have turned into a frustrating experience. For the first order, I ordered a customised Rakhi with photos of my brother and bhabhi. IGP made a major mistake and used the wrong photo of my brother. Despite raising the issue, I am not getting a proper response regarding a refund or a replacement. Rakhi is on 28 August, so this delay has left me with almost no time to arrange an alternative. The second order is equally disappointing. IGP specifically asked me to provide a preferred delivery date for Canada delivery, and I selected 27 August because I needed the Rakhis before Rakhi on 28 August. However, their delivery partner is now showing the expected delivery date as 1 September—after Rakhi has already passed! What is the point of asking customers for a preferred delivery date if it is not going to be honoured? This is not just an ordinary gift delivery. Rakhi is an important occasion, and timely delivery is the entire purpose of ordering these gifts in advance. I trusted IGP with something important for my family and they have completely failed to deliver on both accuracy and timelines. The lack of proper customer support and delayed responses has made the situation even worse. I would strongly recommend thinking twice before using IGP for time-sensitive occasions. Their service has been extremely disappointing, and I certainly will not be trusting them with important occasion-based orders again.