Faulty item and billed for toys we didn't order.…
Placed a high-value order very recently. However, not only was my girlfriends Exomoon faulty from the start, but they also doubled up on a couple of other items - a Lush4 and a Gush2 that we didn't order but were billed for. We decided to keep the additional Lush4 as a birthday present for my girlfriends sister. We followed the on-site forms requesting a refund for the unopened Gush2 and for a replacement Exomoon. Proof of posting was also provided. It's bad enough that we have had to pay carriage to return an item which was an out of box failure, together to return for refund an item that we didn't order, but now I can't get any acknowledgement from the company - just the same email every day telling how to make a return. We will not be buying from Lovense again.