Pros and cons.
The process of getting the HELOC was fast & easy, even throughout underwriting. I received responses in a timely manner, and the funds came fairly quickly. The fees are a little more than other lenders, but that was a fair trade off for the ease of the process and the fixed interest rate. However, they deposited the entire loan amount into my bank account immediately, and then made it impossible to pay any of it back for several weeks. OVER TWO WEEKS of paying interest on money I didn't immediately need. No way to log in and make a payment, no way to call in and make a payment. When I finally received info from the loan servicing company, it required a 45 minute phone call to verify my identity and get me logged in to the portal. Then I was finally able to make a payment. Also, when I do want to withdraw a large amount, I will have to call back and speak to a rep and go through the long, drawn-out verification process again to get the money. Overall, more hassle than I expected.