Bad Warranty policy and unfair compensations
I ordered a cellphone - THL T6C - a year ago from Tinydeal. Recently, it was rendered useless due to a motherboard malfunction which stops booting halfway, stuck on THL logo - probably a production defect. I knew Tinydeal policy only gives 6 month warranty for cellphones, but i decided to contact them to see i if there was brand warranty or if i could get some kind of compensation. I was told there was no more warranty and to see if it could be fixed in a local store, or send it back to them (but that option is expensive anyway, because i'm in Portugal and costs are high to send back, considering the phone is was only 63 USD). Costs to repair and get another motherboard are high and difficult to find a shop that repairs THL equipment in Portugal. Therefore, a monetary compensation was in order. I asked to received a fair amount in Tinydeal points. But the maximum they were willing to give was 8 USD in Tinydeal points, for a 63 USD cellphone! This is unacceptable, as a show of good faith i asked for 27 USD in TD points, not even half, and 8 USD is what i was offered! I mean, it wouldn't even harm them to give tinydeal points, because i would probably end up spending more money, but they just refuse - dumb business move really.