The old subscription trap
I was also caught by the "subscription trap." Something I consider to be a subscription scam if the payments aren't refunded. For ZENDOCS info, so that they don't have to ask TrustPilot, my email address is peterhardingroberts at gmail.com. I needed one document merged and paid £1 for it on June 29th. Not missing a trick, they then charged me £29.99 on July 6th (exactly 7 days later), then another £29.99 on August 3rd. So, merging one document cost me not £1, but £60.98. If the £59.98 is refunded, I will confirm that on TrustPilot, and I won't raise a scam complaint with my credit card provider, NatWest. Subsequent to the response from Zendocs they did contact me direct. They told me that they are now "under new management" and would refund the £59.98. They have now done so in full and have cancelled my "subscription". Honour is restored. I express the hope that the new management will end the sharp practice of using the subscription trap. I have raised my reviews from one star to three because they put things right, but it should not have happened in the first place.