Excellent customer service and easy booking. I had a great trip!
When I began researching tour packages for a trip to Laos, I stumbled upon Indochina Odyssey Tours. They already had a comprehensive itinerary outlined on their website for Laos, which interested me. But what I liked most was that it could also be customized to fit our specific needs. After browsing their website, I contacted them by email about some questions I had for customizing parts of the itinerary and got a quick reply back from Joan Qin, who provided excellent customer service. She was able to check and fit all my requests, and offer alternative suggestions if they weren't available. We went back and forth on the email until I was happy with the final plans. I am now back safe and sound from the trip and it was amazing! The itinerary is not set in stone, so we were able to request changes to our itinerary as we saw fit throughout the day. All of the guides were engaging, knowledgeable and accommodating. The schedule was also flexible to allow us free time to roam on our own after the guided tour ended. This was great because most of the hotels chosen were all located within walking distance to night markets and restaurants (or they offered a shuttle to it). If I am planning to take another tour around Asia, I would definitely choose Indochina Odyssey Tours again! I highly recommend them due to their prompt and accommodating service.