HTVRont A200
I recently had to request a new A200 as mine did not work correctly after I pressed one tumbler. I would have to turn it off, unplug it and wait for it to cool completely down (approx. 2 hours) before I could press another tumbler. I had only used the tumbler press 2xs when it stopped working correctly. I read all of the instructions and followed all of the troubleshooting instructions. It was a couple of months after I had purchased and was past the return date as I had purchased it off of Amazon. I explained my trouble shooting, and recorded my process and sent in the video. They promptly replaced my A200. I have not used the new one yet but plan on it this weekend. The customer service and communications was great! This makes me want to try their D2 DTF Printer but i'll have to wait as the price point is high.