If you promise something to a customer, you need to follow through.
I can only rate Dresslily with a 2 star, which is too bad. I liked the clothes that I bought, sizing can be a little tricky but that is not what upset me. What upset me was the return process. I returned items in July following Dresslilys instructions. The items were sent in their original packaging, with the RMA, and the tracking numbers. All of this was verified by a customer associate. I was assured that my refund would be put into place. It is now September and I'm still fighting for my refund even though they had received my packages over a month ago (I was able to verify that through the tracking number). Ok, people make mistakes, things happen, I gave them the benefit of doubt. I contacted customer service AGAIN and was assured my refund would be put into place in 24 hours (again it was verified that they had received my items!). It has now been 5 days and the refund has STILL not be issued, this was the end of my patience. First time shame on me, second time shame on them. Because of this experience and the feeling of trying to be ripped off I will spend my refund money and not purchase from here again or recommend it to others. Again this is too bad because I liked the products, customer service has ruined a good thing.