Received Faulty Bike
Ordered (order number SP8162 ) a bike model F20 Lasting, recived bike after one week. Assembled it according to user manual. Tried to ride the bike and is faulty because Pedal Assistance not engaging at all. Emailed support after few days recived email that they suspect power sensor to be faulty wit youtube link how to adjust such power sensor. Hovewer the video was for different bike model and my bike doesn’t have such sensor. Ommiting the fact that support person didn’t check my bike model and send me some random video I emailed back explaining that my bike is different and power sensor can’t be adjusted. No reply since then. Tried whatsapp also no reply. Paid €900 for bike I can’t realy use and struggle to get any support under warranty. Awfull Experience