Absolutely unacceptable!
I accidentally ordered the wrong size pants and the CSR over the phone said it wouldn't be a problem to make the exchange. I was supposed to receive an email within 24 to 48 hours with a return address. Four days after not receiving the email I called back again. The CSR this time explained it was never processed and asked me again what size I needed and that I should again receive an email. He put me on hold and when he got back to me he explained they didn't have the size in stock that I needed even though there website showed it being in stock. Fed up at this point I just wanted to be done with it and return the pants. When I finally received the return email I sent the package back and it cost me an additional $21to ship the item back. So I had to spend extra money on a pair of pants that I would never wear. I will not be shopping with The Golf Club again and will advise everyone I know to do the same. Terrible customer service.