Never use TrainPal
I booked 3 tickets between Newcastle and Hexham. When they arrived immediately after they had taken payment I noticed they were fit the wrong date. I contacted them immediately and asked for them to cancel and arrange for the correct date ie 1 day earlier. 4 days later and lots of emails between them and me, they keep insisting I need to book further tickets in order to get a small refund. They have no doubt cancelled the original booking but won’t give me my refund. Their app is hopeless. What am i supposed to do??? I’m 81 yrs of age and find this company incompetent. One email offers £7.50 the nxt email offers nothing unless I book more tickets. The following email offers me £5 refund.