Those geniuses put the wrong passenger…
Those geniuses put the wrong passenger info by default for my booking, like not full name and wrong nationality. Then it doesn't let you update that on online check-in. Then tell you the only way is to contact their broken bot. That bot is unvalaible on the desktop version (a 10 years old kid using chat GPT could fix that but ok), then i used the mobile app, the bot then tells me that he can't modify my info because i have an employee benefits booking (???) then i insist to talk to a live agent and get blocked for "violations of their policies". I hope someday anyone can explain me how a companies worth hundred of millions can but such a catastrophic on something as easy as just a basic online check in.