Updated: No update from order and no response on support email
Updated: it took almost a month, but I have finally received my order. The quality of the product is okay, it’s what you expect for the price. Customer service did eventually reach out to me, but did not provide much information. I believe it needs to be clear from the start the service will take some time, this will avoid disappointment. Original: I placed my order over a week ago and have not received any update. I sent an email to the support address not the website and was given an automated response to send my order confirmation. I sent this through and received the same automated email saying to send the order confirmation, which I then replied stating I already have. I have not heard anything or received any update on my order. I need an update on my order.