The worst possible booking experience… with a positive outcome.
Update (14.11.2019): After a long odyssey, we were actually able to get a good solution with AirAsia. This was an extremely cumbersome process, but I want to acknowledge the fact that they ended up supporting us. Also the overall transportation was well organised and got us to our destination. Thanks for that! Original post: The worst possible booking experience and even worse customer service. Booked a connection and got a different one confirmed. Attempted several times to get in touch with customer service through the "allstar service". Connection is being deliberately interrupted, the problem is being neglected even though it is reproducible. It is so frustrating to waste so much time with this when you're traveling. Recommend to avoid them whenever possible! One star is probably already too much...