As the 'group' coordinator for 3 couples.
As the 'group' coordinator for 3 couples, I make/suggest many of the events that we share. This was our 3rd cruise (2 with land extentions) in the last 8 months. Everybody at Pavlus Travel is at for us and IFthe top of their game. Lee (our planner) starts off and IF there might be issuesm the Customer Service Dept. jumps in. Princess is difficult to deal with over the phone but Krista Decker was able to fix TWO major problems for us. We needed dinner res. for the first night onboard and because we were coming in late on the Princess train they said I would have to deal with it on the ship....TOO LATE for that, My wife needed ADA rooms a the hotels. Princess informed me that I would have to deal with EACH hotel/lodge, Krista handle all of the issues withiin 3 days, Way to go Krista, Mike handled a credit card issue for me My wife and I have been Pavlus clients for over 18-20 years. Would NEVER change...PERIOD!!