Order not received after 7 weeks, sent twice to incorrect address, unreliable customer service
I ordered something on the 26th of November which was shipped to an incorrect address (a formatting error- i don't think their website supports appartment numbers so it registered my house number as 263 instead of 26, apartment 3. It was sent back to the warehouse and I provided to correct address, again. I asked for a refund after a month and a half of ordering. I received no answer from customer service, and today I got an automatic notifcation saying my order had been dispatched again- to the wrong address again. I'm over 150€ short and will not receive my order. Avoid this website at all costs, it's a nightmare. edited 13/01: I just received an answer from customer services assuring me that the package was on its way, TO THE WRONG ADDRESS, urging me to modify my review on trustpilot. It just keeps getting worse. Where can I get actual help? I'm considering getting legal assistance since I lost a considerable amount of money, but I'm not sure where to go...