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Leon C Fourie

南非

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Hatsfashion

Great quality hats - bad service

I have ordered from them twice - service are great and easy to order. Shipping however is where all goes wrong as they shipped the wrong size hats resulting in me now having 4 oversized hats that I can do nothing with. On my 1st order they refunded me $20 plus 30% discount voucher on my next order on a $100 order. Now after receiving my second order that are wrong sized again, they don't even answer my mail. They have a money back / free exchange policy that are advertised but do not honor it at all. It is sad that they will treat a customer like this

2023-11-18有帮助 1