Deceptive lost package shipping fees
This company used to be awesome with fast customer support and speed. Now they seemed to have outsourced a lot of that and response times are slow. On top of that they are charging mandatory lost package insurance fees in a tiny box on the right side of your orders that I missed. When I brought this up with the CSR they said it was my fault I didn't unselect it and that I should be more careful in the future.