Awful awful awful customer service, technical error
Long story short - Their "change date" feature did not work even though the hotel said I could change dates - I just had to do it through Agoda. Because I needed roof above my head I had to book the room again myself at the different date. I have contacted customer service multiple times. They just refuse to take repsonsibility, say it's my own fault and refuse to give me my money back. They have started to just ignore my mails.