Sofar solar inverter promptly brought back online
Last Sunday was the first time in 4 years of faultless service that my Sofar Solar inverter had gone off-line (as shown by a red symbol on their Solarman app). Although I couldn't contact the UK Sofar Solar phone number, I did get a prompt response from my email to them. The information they provided (a Wifi reconnection guide) allowed my to bring my inverter back online. It was timely, clear and very useful. I believe the inverter was working correctly all the time but had simply lost its connection to my wifi, meaning that it wouldn't record the solar panels' electricity generation. It just needed a sunny day to generate power that would enable the re-linking. I have total faith in Sofar Solar (as I do with my solar installer - ccSolar of Worthing) and I think it deserves 5 stars for the prompt and effective customer service.