Very frustrating!!!!
Very frustrating business. I received an email from ebays agents debt collectors last week (Feb 15th) demanding a supposedly outstanding invoice on my ebay account back in 2016! On top of this balance a fee of £8.00 has been added! Contacting ebay & explaining their error is an absolute nightmare!! Each time I have called I am presented with ' you need to pay the outstanding amount' ..after a frustrating conversation with 1 ebays customer services dept. I am transferred to another & another & another dept.with each saying 'you need to pay' I thought today I was making some sort of headway in getting this resolved...alas not so...the agent said he could see where the problem was & would get the balance removed but needed to have the 'hold restriction lifted' before my account could cleared on the outstanding balance. He informed me that he would write in the notes it was a system error & would transfere me to the specialist dept who are the ones that could do this.. I was transferred to another customer service dept who started off with ' what is your name' once I told her & explained the reason for the transferred call she said you need to pay the outstanding balance I asked her to read the notes & she said she would need to contact another dept...& apparently will call me back. I am waiting for the call back but doubt if this will be sorted!!!! What a load of rubbish ebay! I have had to call you 3 times spent hour half in total on the phone to you....this is your mistake due to your wonderful system!! Get it sorted. Today 26 Feb received yet another phone call from Ebay..saying I need to pay the outstanding showing on their system! Once again had to explain that there's no outstanding balance it is an error on their part ...she then said she would forward the error onto yet another department! My ebay account by now will have passed to all of ebays departments and still not resolved!! I would close the account but not able to as there is this small outstanding balance showing!!! Ebay have not replied to this review either I would imagine its being passed to all there departments as no one knows what to do about it!