Terrible and frustrating
Someone recommended this company, so I used them. The salesmen on the phone were super polite and easy to work with. Unfortunately, the repair guy was terrible. He called me a dozen times, repeatedly, even after I told him I was in a meeting. He was hard to understand on the phone. Two months later, the same device broke. I called the company again, thinking maybe their repair guy didn't fix the appliance correctly the first time. He said it wasn't his fault, but I specifically asked the company to send anyone BUT him. Guess who shows up at the house? Yep, the same terrible guy. This time, the salesmen/schedulers on the phone were super unorganized, all having a different story. It was a real hassle and I'll never use them again. Let's see how long the appliance lasts this time.