STAY AWAY FROM ROSEGAL
STAY AWAY FROM ROSEGAL This online store is a very nasty place to buy anything because they are a bunch of thieves who lack respect for customers. I purchased some items from them and when they were taking so long, I decided to ask for cancellation. They lied by saying items were already shipped. That took months and months, and meanwhile I kept emailing and sending chats to cancel. When items finally arrived, I asked for a return label. It was a lot of pain to get a return address. It took another month just to get a return address. They kept negotiating, lingering the process, and not having a "real manager" with good business ethics to solve the issue. Finally, they reluctantly sent the return address and they stated that I will pay for the return shipping. I paid it and returned their items. Now, comes to refund my money, and that took another 6 weeks and going on several months now. They refused to refund my money to my original payment. They asked to send my refund via Paypal instead. Now, the ploy and conniving thing they did was just sent my refund and I have to pay Paypal myself. Now, this is going to another level because I will not pay Paypal to issue my refund. Rosegal has to pay Paypal since they chose to use Paypal services. Rosegal stated "oh the credit card won't cooperate with them"; well, they had a fall out with the credit card company that's their business and that has nothing to do with me. That goes to show that no one will accept their shenanigans. If they want to conduct business here in America, they will eventually learn that there are principles and guidelines to follow and they refuse to do so. This company does not deserve to be in business. They don't tell the truth. They don't respect customer's request. Their location is not here in America and they don't say it. They have a lot of issues with management, and poor business skills. They don't respect when a customer say " no." I will do everything I can to get my full refund and they have to be taught a lesson that they can't conduct business anyway they want here in America. This process is truly exhausting, but I will not let them cheat me. They owed me $207.43 and that's what they will pay me. The Paypal fee of $9.43 is their business and responsibility. I have never heard that a customer has to pay to get his/her own refund from a seller. Rosegal is messing with the wrong person. Their stuffs are of poor quality materials and they don't want to hear constructive criticism because they are too money hungry. They want to sell, sell, sell but customers can't return if they're unhappy about the quality of their stuffs & customer service. They are quick to say "Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers" Really? They don't even know what "customer satisfaction" means. They need to go & learn what that means in order to repeat those two powerful words. I've been trying to get my hard earned money back for months from them and that proved that they don't know what they're talking about. I'm highly unsatisfied with their service and I've voiced it zillion times already to them and they don't care. They just want to steal people's money and that's what important for them not "customer satisfaction. I would give them a huge fat ZERO for their rating if that number was available because that's what they deserve. I will post another review soon to give some updates because like I said I'm expecting my full refund from rosegal. They will be held accountable for their actions. I urge you all to stay from ROSEGAL because you can avoid going through what I'm going through right now.