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Alisa Kathol

美国

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Dresslink

A waste of time and money!

I tried to order something from dresslink for Halloween, so ordered it with their 4-7 day express delivery at the end of September to allow extra time to find something else if it didn't work. A few days after my order (after it should have ALREADY SHIPPED), I received an email saying that my order was out of stock but that they would have a new order in 5 days - side note, their email was very unprofessional and full of typos and confusing sentences. Over a week later (almost 2 weeks) I reached out again to see when my order would be shipped and they STILL hadn't restocked and didn't know when they were going to restock. At this point it had been almost a month and I still didn't have the product and it was clear I was not going to receive it before Halloween. I asked to cancel my order and to receive a refund, after a week of waiting for my refund I sent another email saying that I had not yet received my refund and asking when I would get it and they said it had already been placed into my account (WHICH IT HADN'T). I responded to their email and never heard back. I finally got the refund today, and I will NEVER use dresslink again. This whole process was a headache and not worth the time put in. It was very clear that they don't care about their customers and are just trying to get money!

2017-10-31有帮助 1