Very difficult to cancel cloud subscription
Have had a Yi camera for 5 years. Good quality and reliable. 12 months ago their new cloud subscription service started. I paid and the service worked. However over last couple of months the iOS app updates have increasingly made the app unstable and I am getting frequent errors and disconnects, both in the iOS app and the Windows app. Now very unreliable. Fair enough, I purchased a Blink Mini and am very happy with it. The problem I have is that it is extremely difficult to cancel my Yi/Kami cloud subscription. It cannot be done in the app or online. All you can do is request a cancellation. This triggers an email wanting to know why ..... I reply and I get a further email wanting additional details ... I respond with instructions to just cancel and I get a further email wanting to offer me 3 months free ... I have requested to cancel again and am awaiting a response. Each one of these has 24hours between them. Absolutely terrible service. If I want to cancel a subscription that is my choice and I should be able to do it immediately.