Appalling Customer Service
Received mattress in February. In May noticed springs were coming through lining in the corner of mattress. Requested exchange & told I had to send photos by email. I duly did this end of May. Heard nothing so rang for update. Told email not received. Sent again 7 June. Heard nothing again. Rang 5 July to be told that email & photos also not received. I pointed out that they were sent as they were not bounced back to me and I’ve got dates and times on my ipad as to when they were sent. Customer agent said she would send me an email and I could reply to that with photos attached.This I did together with request she confirm receipt once received. By 9 July heard nothing so rang again. Was on phone for 25 minutes speaking to agent before I got off. Rang again only to be cut off before I even had a chance to say why I was ringing. Absolute joke and so frustrating. Ikea can’t seem to understand that under the law they have to either exchange mattress or repair damage. It should be a straightforward procedure. It is now 6 weeks since I requested exchange and I’m no further forward