If your looking for diamond painting/cross-stitch and fantastic customer service look no further!!!!
I have used Fansells for around 3 years for diamond painting and cross-stitch and never had a problem, I ordered recently a cross-stitch bundle, I had 2 custom canvases both were pictures of my son, one picture was not quite suitable for the size I wanted, I was contacted by Amy from the customer service department she had compressed the picture and was asking if I was happy with it, of course I was and that issue was sorted out. A few days later Amy contacted me again to inform me one of my items was no longer available and did I want to choose something else or would I like Amy to choose, I said Amy could choose (as I really did not have time to look) she came back with a choice of canvasses and I chose which one I'd like, all sorted within a matter of 5 minutes!! Fansells customer service department is second to none, Amy was absolutely fantastic she sorted all the issues straight away didn't leave me waiting and keep checking my phone for an reply email (not like other companies) I will never order my diamond painting's or cross stitches from anywhere else. Great prices, top notch quality items (don't be put off with the prices thinking the things are going to be low quality and cheap looking they really are top notch) One of the best customer service teams I ever dealt with... If your looking for diamond painting's or cross stitches, look no further than Fansells you won't regret it.