Refund for my recent robe purchase.
My wife ordered a robe for me, which unfortunately was not stitched correctly with one sleeve longer than the other. I emailed them and as recommended,and sent them photographs of the issue. Within 24 hours my problem was resolved. They refunded my entire cost to my credit card account. In my opinion,this speaks very highly of a company which is reliable trustworthy and truly cares for its customer satisfaction. The agent I spoke with Kathryn was very patient, supportive and resolved the issue promptly. I recommend personalization mall without any reservations.