Yuka mini: Water ingress and poor customer support
My Mammotion mower developed water ingress in the camera module after only 11 months of ownership, despite the unit being properly cared for and stored indoors over winter. It was returned for warranty repair using Mammotion’s own shipping label and courier process on 30/04/2026 and now appears to have been lost within their logistics chain. Despite weeks of follow-ups, I still have no replacement mower, no concrete resolution, and no meaningful timeline for resolving the issue. Unfortunately, every interaction so far appears to consist of generic AI-generated or template responses, with no evidence that any real action is actually being taken to resolve the situation. Based on my experience, I would strongly advise people to think carefully before purchasing products from this company, as the customer support experience has been extremely poor once a serious issue arose. I’m posting publicly because private support channels have failed to produce any substantive progress.