DO NOT SELL TO REBAG!! SHADY AND DISHONEST
I sent my bag to Rebag in early June because they offered the highest quote. I had positive experiences with the company in the past, so I expected the process to go smoothly. My bag was in excellent condition, and I carefully included the authenticity cards, care cards, and the original dust bag. But my bag was not processed until mid-July, and that only happened after I contacted customer service and requested that my case be escalated. After the inspection, Rebag significantly lowered the original quote, stating that the bag had scuffs and damage. Based on the condition of my bag when I shipped it, I disagreed with that assessment and declined the revised offer. I then requested that the bag be returned to me. Then I received no updates for another month and had to contact customer service twice before my return was finally processed. In total, Rebag had possession of my bag for more than two months. When my bag was returned, the original dust bag, authenticity cards, and care cards that I had included were missing. In addition, the bag was not packaged with adequate protection and was wrapped only in a few sheets of tissue paper despite its value of more than $2,000. Overall, I am very disappointed with this experience. The lengthy processing time, lack of communication, disputed condition assessment, missing original accessories, and inadequate return packaging fell well below my expectations based on my previous experiences with Rebag. I hope this review helps other customers make an informed decision.