美国
I gave this app and especially the customer support, a very good review only a few weeks ago. Unfortunately, they took my subscription and review for granted, as since the time of those reviews I have reported numerous issues, some more important than others, but they get absolutely no attention.
The application has a sharp learning curve. I was uncomfortable signing up as I was told there is no live customer support and no trial period. None of which is true. There is a 14-day trial period and live customer support, sometimes not instant, but you don't wait very long either . Over the weekend, I dealt with Kathleen, who first verified she understood my question 100% before she proceeded with a well-thought-out solution to the problem I was experiencing. This was the second time I was able to get live ( not AI assistant ) help over the weekend. Thank you :)
I have been testing TradeZella for the past week or so. First of all, most people do not know that you can actually test it at no cost for 14 days. It is fully refundable within 14 days. Second, and that is even more important, at least to me. The customer support is not limited to just AI chat. You can actually speak with a real person. I had the pleasure of speaking with Kevin, who was very helpful.
This is not the first time I've dealt with Xmartial. Their product is ok, but the customer service is at the bottom of the barrel. Arrogant, ignorant, and everything in between. My daughter purchased a pair of shorts for me for xmass. The shorts arrived a week after Christmas, despite being ordered 10 days prior and assurances that the delivery would be on time. The shorts were clearly worn by someone else andretuned as they simply smell like ASS. Disgusting!!! I contacted customer support 4 days ago and was told the issue will be escalated and i will receive a coupon code to get another item. Nothing , to that effect took place. I contacted them again today just to get more attitude and incompetence. Do NOT buy from them !!!