Denial to post an honest review
About two months ago I bought a couple of night tables for my bedroom and after 3 weeks waiting, they arrived with some finishing problems on the wood. I contacted the customer service that quickly got back to me offering a free return or a 25 euros compensation for the trouble, per item. My husband was already a bit upset with the delivery delay so I decided to keep the tables. The problem is that in one month of usage the tables have deteriorated pretty quick. It just looks HORRIBLE! It is as if the wood has no treatment at all and everything that touches it (fingers), leaves a stain. Just to be clear this is an item from their most expensive brand, so you expect quality given the price. Of course I regretted not sending them back. So it became important to me to warn future buyers about the situation. I got an email inviting me to review the item, so I did. I wrote a very honest and simple review about the situation and for my big surprise, my review has been “moderated” with an excuse that said i was complaining about the delivery delay. Which is wasn’t! So I removed the part where I mentioned the delivery and still got the same answer. Many trials later my review was still denied, i guess because i was giving it 1 star. So I contacted customer service about this many times and got all kinds of excuses. I really just want to advise future buyers about this trap. And now that i am somehow making it public in another way, I bet the company will “find a solution to my problem” pretty soon. I wonder how many customers have had their honest opinions denied like I did.