Good effort, but…
The rep we talked to on the phone was very helpful, but the process of getting through to her was somewhat time consuming - it would seem your company is very busy and you could use more help. Also, I think the information on your website needs updating - including phone numbers. The online ordering process didn’t seem to be working properly, including uploading the prescription. I ended ordering by phone. It would also be better if credit card charges could be handled online.