Only good if you fancy huge disappointments......
We rented an apartment from Etienne Feru in Annecy and was accused of having spilled oil on his floor. We clearly objected to this false accusation as the stain was present when we took over the apartment. We objected to any deductions being made from our deposit three times to Homeaway - we heard nothing and they paid the owner EUR 150 from our deposit! Ever since I have tried to reclaim my money w/o any luck. Yesterday I was informed the owner had provided 'sufficient evidence' of us having damaged his floor. I politely asked to see the socalled sufficient evidence as I was curious to see how the owner would prove an impossible thing. Guess what? Homeaway informed me I could not get access to this evidence! I can only urge everybody to stay away from Homeaway and in particular to owner Mr. Etienne Feru from Annecy.